Terms of service

Last updated: October 16, 2026

Download the bilingual Terms of Service / Algemene voorwaarden (PDF)

1. About these Terms

These Terms of Service apply when you visit, use or purchase products through the YourHobbyMarket website.

YourHobbyMarket is operated by the business identified in our Contact Information policy, where you can find our registered business name, business address, Chamber of Commerce registration number, VAT identification number and contact details.

By placing an order, you confirm that you have read and accepted these Terms. Nothing in these Terms limits any mandatory rights that you have under applicable consumer law.

2. YourHobbyMarket and its brands

YourHobbyMarket brings together products, projects and content from several brands, including DRESNO Engineering, Eira Makes, Sparkle Charms, Ven’s Creations, Kaia Fox Gaming and Bricks By Will.

These brand rooms and collections form part of the YourHobbyMarket store. Unless a product page expressly identifies a different seller, YourHobbyMarket is the contracting seller and is responsible for payment, fulfilment, customer service, returns and statutory consumer obligations.

YourHobbyMarket is not acting as an intermediary marketplace between customers and independent third-party sellers unless this is expressly stated before purchase.

3. Eligibility and customer accounts

You must be legally capable of entering into a purchase agreement. If you are under 18, you may use the store and place an order only with the consent and supervision of a parent or legal guardian.

You are responsible for providing accurate information when placing an order or using a customer account.

Customer accounts may use an email verification code instead of a password. You must not allow another person to misuse your account or verification code.

4. Product information

We aim to describe and display products accurately, including their principal characteristics, dimensions, materials, compatibility, contents and intended use.

Screen settings, photography and manufacturing methods can cause minor differences in colour or appearance. Handmade, resin, papercraft and 3D-printed products can also contain reasonable variations arising from the production method. Such variations are not defects when they fall within the product description and the quality a customer may reasonably expect.

Product photographs may contain props or contextual items that are not included. The product description will state what is included.

You are responsible for checking product dimensions, specifications, compatibility, age recommendations, safety information and intended use before ordering.

5. Availability

Products and quantities are subject to availability. Adding a product to your cart does not reserve it.

If a product becomes unavailable after an order is placed, we will contact you and offer an appropriate solution. This may include a replacement agreed with you, waiting for new availability or cancelling and refunding the unavailable product.

We will not substitute a product without your consent.

6. Prices and taxes

Prices shown to consumers include applicable VAT unless explicitly stated otherwise.

Shipping charges and any other mandatory costs are shown before you place the order. You will not be charged optional additional costs without your express consent.

We may change prices prospectively. Price changes do not affect orders that have already been accepted.

If an obvious pricing or product-information error occurs, we will contact you before accepting or fulfilling the affected order. After an order has been accepted, we will only cancel or change it where permitted by law or with your agreement.

7. Placing an order

Before submitting an order, you can review and correct the products, quantities, delivery information and total price.

By selecting the final payment button, you place an order with an obligation to pay.

After placing an order, you will receive an electronic confirmation. A purchase agreement is formed when we confirm acceptance of your order. An automated acknowledgement of receipt does not remove any rights you have under applicable law.

We reserve the right to decline an order before acceptance for legitimate reasons, including unavailable stock, inability to obtain payment authorisation, suspected fraud, legal restrictions or an obvious error.

8. Payment

Available payment methods are displayed during checkout.

Payment must be completed using a payment method available to you at checkout. Payment services may be provided by Shopify Payments or another payment provider and can be subject to that provider’s technical and security procedures.

Ownership of physical products remains with YourHobbyMarket until the relevant amount has been paid in full, without affecting the transfer of delivery risk required by consumer law.

9. Processing, shipping and delivery

Orders are processed and delivered according to our Shipping and Delivery Policy and the information displayed on the relevant product page and during checkout.

Preparation times can differ between ready-to-ship, made-to-order and personalised products.

YourHobbyMarket bears the risk of loss or transport damage until you, or a person designated by you other than the carrier, receives the product.

If no different delivery period has been agreed, delivery will take place without undue delay and no later than 30 days after the agreement was concluded.

10. Cancellation, withdrawal and returns

Consumers normally have a statutory right to withdraw from an online purchase within 14 calendar days after delivery without giving a reason.

Detailed instructions, return conditions, refund timing, return costs, exceptions and the model withdrawal form are contained in our Return and Refund Policy.

Customers can also use the customer-account return and cancellation function available through the store.

The statutory withdrawal right does not apply where a legal exception applies, including products made according to a customer’s individual specifications or clearly personalised for that customer. An applicable exception will be disclosed before purchase.

11. Custom and personalised products

You are responsible for checking names, wording, measurements, colours, images, files and other customisation information before submitting an order.

We may contact you if supplied customisation instructions are incomplete, unclear, technically unsuitable or potentially unlawful.

We will not knowingly reproduce material that infringes another person’s intellectual-property rights. By supplying text, images, designs or files for customisation, you confirm that you own the necessary rights or have permission to use them for the requested product.

This section does not limit your rights if the supplied product is defective, damaged, incorrectly produced or does not match the specifications accepted by us.

12. Statutory conformity and guarantees

Products must conform to the purchase agreement and provide the quality, performance, safety and durability that you may reasonably expect based on the product description and applicable law.

If a product is defective or does not conform to the agreement, contact us at info@yourhobbymarket.com. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or a refund.

Any commercial or manufacturer’s guarantee is additional to, and does not replace or limit, your statutory rights.

13. Safe and intended use

Products must be used in accordance with their description, safety information, instructions, age recommendations and intended purpose.

Products described as decorative items, prototypes, display models or hobby components must not be used as safety-critical components unless we expressly state that they are suitable for that purpose.

Adult supervision may be required for products containing small parts, tools, electronics, moving components, resin items or other materials that can present risks when misused.

Nothing in this section reduces our responsibility for product safety or defects under applicable law.

14. Intellectual property

The website and its original content—including brand names, logos, graphics, photographs, videos, written content, product designs and other materials—may be protected by intellectual-property rights.

You may use the website for personal and lawful shopping purposes. You may not copy, reproduce, sell, distribute, commercially exploit or falsely present protected content as your own without permission from the relevant rights holder.

References to third-party brands, games, building systems, platforms or products belong to their respective rights holders and do not imply sponsorship or endorsement unless expressly stated.

15. Reviews and customer content

If you submit a review, photograph, comment or other content, it must be truthful, relevant and lawful. It must not infringe another person’s rights, disclose private information without permission or contain abusive, discriminatory, misleading or unlawful material.

You retain ownership of your content. You grant YourHobbyMarket a non-exclusive, royalty-free licence to display, reproduce and format that content only as reasonably necessary to operate and promote the store and its products.

We may moderate content for unlawful material, spam, privacy violations or irrelevance. We will not selectively remove genuine negative reviews merely because they are negative.

Where customer reviews are displayed, we will explain whether and how we verify that a reviewer purchased or used the relevant product.

16. Prohibited use

You may not use the website:

• for unlawful, fraudulent or abusive purposes;

• to infringe intellectual-property, privacy or other legal rights;

• to submit malicious software or interfere with the website’s operation or security;

• to collect information about other users without lawful authority;

• to place fraudulent orders or misuse payment, return, discount or promotional systems; or

• to impersonate another person or misrepresent your identity.

We may restrict access or cancel affected orders where reasonably necessary to prevent unlawful activity, fraud or security risks, subject to applicable law.

17. Third-party services and links

The website may contain links to third-party services, social-media platforms, payment providers or external content.

Those third parties are responsible for their own services and terms. We are not responsible for unrelated third-party content merely because a link appears on our website.

This does not limit our responsibility for third-party services that we use to fulfil our own contractual obligations to you.

18. Website availability

We aim to keep the website accurate, secure and available, but uninterrupted access cannot always be guaranteed.

We may perform maintenance, correct errors or modify the website. Such changes do not alter purchase agreements already concluded or remove mandatory consumer rights.

19. Liability

YourHobbyMarket is responsible for performing its obligations and for loss for which it is legally liable.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising from intentional misconduct, deliberate recklessness, death or personal injury, mandatory product-liability rules or statutory consumer rights.

To the extent permitted by law, we are not responsible for losses caused solely by misuse contrary to clear product instructions, unauthorised modifications or circumstances attributable to the customer.

Consumers are not expected to use products for commercial purposes unless expressly agreed. We are not responsible for business losses that were not reasonably foreseeable in a consumer purchase.

20. Events outside reasonable control

If performance is delayed by circumstances outside our reasonable control, we will take reasonable steps to limit the effects and inform affected customers.

This section does not remove your statutory rights concerning delayed or failed delivery. Where the law permits you to terminate the agreement, receive a refund or require another remedy, those rights remain available.

21. Complaints

If you have a complaint, contact us at info@yourhobbymarket.com and include your order number where applicable.

We will acknowledge and investigate complaints promptly and aim to provide a substantive response within 14 calendar days. If more time is reasonably required, we will explain this and indicate when you can expect a response.

Any affiliation with an external consumer complaints or dispute-resolution board will be stated in our Contact Information or Legal Notice. If no affiliation is stated there, YourHobbyMarket is not affiliated with such a board.

22. Privacy

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

23. Changes to these Terms

We may update these Terms to reflect changes to the store, our services or applicable law.

Changes apply prospectively from their published effective date. The terms applicable to a purchase are those made available when the order was placed, unless a change is required by mandatory law or you expressly agree otherwise.

24. Governing law and disputes

These Terms and purchase agreements with YourHobbyMarket are governed by Dutch law.

If you are a consumer, this choice of law does not deprive you of mandatory consumer protections that apply in your country of habitual residence.

Disputes may be submitted to a court with jurisdiction under applicable law. Before starting formal proceedings, we encourage you to contact us so that we can try to resolve the matter together.

25. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue to apply. The affected provision will apply only to the extent legally permitted.

26. Contact

Questions about these Terms can be sent to:

YourHobbyMarket
Email: info@yourhobbymarket.com

Full business and registration details are available in our Contact Information policy and Legal Notice.