Last updated: October 16, 2026

This policy applies to purchases made from YourHobbyMarket by consumers. Your statutory consumer rights remain unaffected.

Return and cancellation rules applicable to an order are those in effect when the order is placed.

Right of withdrawal

For most standard products purchased online, you have the right to withdraw from your purchase within 14 calendar days without giving a reason.

The withdrawal period begins on the day after you, or a person designated by you other than the carrier, receives the product. If one order is delivered in several separate shipments, the period begins after you receive the final product or shipment.

To exercise your right of withdrawal, notify us within the 14-day period using the cancellation function available on our website, by emailing info@yourhobbymarket.com, or by using the model withdrawal form at the bottom of this policy.

Simply returning a product without first informing us that you wish to withdraw is not sufficient.

Returning a product

After notifying us of your withdrawal, you must return the product within 14 calendar days.

Return address:

YourHobbyMarket
Klaverstraat 13
4456 CB Lewedorp
Nederland

Please package the product securely. We recommend using the original packaging where reasonably possible, but original packaging is not a condition for exercising your statutory right of withdrawal.

You are responsible for the direct cost and risk of returning a product under the right of withdrawal. We recommend using a tracked or insured shipping service, especially for valuable products.

Product condition and depreciation

You may inspect a product as you would be allowed to do in a physical shop to determine its nature, characteristics and functioning.

You may be responsible for any reduction in value caused by handling the product beyond what is necessary for this inspection. Any deduction will be based on the actual loss in value and will be explained to you.

Refunds

We will refund eligible payments within 14 calendar days after receiving your withdrawal notice. We may wait until we have received the returned product or until you provide evidence that it has been sent back, whichever occurs first.

The refund will be made using the same payment method used for the original purchase unless you expressly agree otherwise. No additional fee will be charged for the refund.

When an entire order is withdrawn, we will also refund the cost of our least expensive standard delivery method. Additional costs resulting from choosing a more expensive delivery method are not refundable.

When only part of an order is returned, the original delivery charge will normally not be refunded unless that charge related specifically to the returned product.

Personalised and custom-made products

The statutory right of withdrawal does not apply to products that are:

• made according to your individual specifications; or

• clearly personalised for you, such as products featuring a chosen name, custom text, photograph, measurements, engraving, colour combination or customer-supplied design.

A standard product is not automatically excluded from returns merely because it is produced after the order is placed. The exception applies only when the product is genuinely made to individual specifications or clearly personalised.

This exception does not affect your rights when a personalised or custom-made product is faulty, damaged, incorrectly produced or does not match the agreed specifications.

Other return exceptions

Where permitted by law, the right of withdrawal may also not apply to:

• sealed products that are unsuitable for return for health-protection or hygiene reasons once the seal has been broken;

• digital content whose supply has begun after your express consent and acknowledgement that the right of withdrawal would be lost; and

• products that deteriorate or expire rapidly.

Any applicable exception will be clearly communicated before you complete your purchase.

Damaged, defective or incorrect products

Please inspect your order after delivery and contact us as soon as reasonably possible if a product is damaged, defective, incorrectly supplied or materially different from its description.

Email info@yourhobbymarket.com with your order number and a description of the problem. Photographs may help us assess the issue, but requesting them does not limit your statutory rights.

When a product does not conform to the agreement, we will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.

YourHobbyMarket will cover reasonable return costs when a product must be returned because it is defective, damaged upon arrival or incorrectly supplied.

Exchanges

We do not offer automatic direct exchanges. If you would like a different standard product, please return the eligible original product under this policy and place a new order.

If we supplied the wrong product, contact us before placing another order so we can resolve the issue.

Cancelling an order before shipment

Contact us as soon as possible at info@yourhobbymarket.com if you wish to cancel an order before shipment.

For standard products, your statutory right of withdrawal remains available. Personalised products or products already being manufactured according to your individual specifications may fall under the custom-made exception described above.

Contact

For questions concerning cancellations, returns, refunds or defective products, contact:

YourHobbyMarket
Email: info@yourhobbymarket.com

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from your purchase. You may also send the same information by email or use the online cancellation function.

To:

YourHobbyMarket
Klaverstraat 13 
4456 CB LEWEDORP
info@yourhobbymarket.com

I/We hereby give notice that I/we withdraw from the contract for the sale of the following product(s):

Product(s):

Order number:

Ordered on:

Received on:

Consumer name:

Consumer address:

Signature of consumer(s), only when this form is submitted on paper:

Date: