Shipping policy

Last updated: October 16, 2026

Shipping destinations

YourHobbyMarket currently delivers to addresses in the Netherlands and Belgium.

Available shipping methods, delivery estimates and charges are displayed during checkout before payment.

Order processing

Order processing begins after payment has been confirmed.

Because YourHobbyMarket offers ready-to-ship, made-to-order and personalised products from different brands, preparation times can vary. The applicable preparation time will be stated on the relevant product page before purchase.

Preparation time is separate from the carrier’s delivery time. Orders placed during weekends or public holidays begin processing on the next business day.

When an order contains products with different preparation times, we may:

• wait until all products are ready and dispatch the order together; or

• send the products in separate packages.

We will not charge additional shipping costs for split shipments unless you have expressly agreed to them.

Delivery estimates

The estimated delivery time for each available shipping method is displayed during checkout. Delivery estimates begin after the order has been processed and handed to the carrier.

Delivery dates are estimates unless we expressly agree to a specific guaranteed delivery date with you.

We will deliver within the period agreed during the purchase. If no specific delivery period has been agreed, delivery will take place without undue delay and no later than 30 days after the order was concluded.

If we become aware of a significant delay, we will contact you as soon as reasonably possible.

Shipping charges

Shipping charges are calculated and displayed during checkout before you place your order. The amount can depend on the destination, parcel size, weight and selected shipping method.

No additional delivery charges will be added after you place your order unless you request a change and expressly agree to the additional cost.

Tracking

Parcel shipments include tracking. When tracking is available, you will receive a shipping-confirmation email containing the tracking information after your order has been dispatched.

Some small or lightweight products may be offered with an untracked letter-mail option. When an untracked option is available, this will be clearly stated during checkout.

Tracking information can sometimes take time to update after the carrier receives the shipment.

Delivery address

Please check that your name, delivery address and contact information are complete and correct before placing your order.

If you notice an error, contact us immediately at info@yourhobbymarket.com. We will try to update the address before dispatch, but changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

If a shipment is returned because the supplied address was incomplete or incorrect, or because it was not collected, we will contact you to discuss reshipment or another appropriate solution. Additional reasonable shipping charges may apply before reshipment and will be communicated in advance.

Delayed shipments

Carrier delays can occasionally occur due to exceptional demand, severe weather, transport disruption or other circumstances outside normal delivery operations.

If your order has not arrived within the communicated delivery estimate, please check the tracking information and contact us at info@yourhobbymarket.com.

A carrier delay does not affect your statutory consumer rights. If an order is not delivered within the agreed period, we will work with you to provide an appropriate solution in accordance with applicable law.

Lost or damaged shipments

YourHobbyMarket remains responsible for the shipment until you, or a person designated by you other than the carrier, receives it.

If a shipment appears to be lost, arrives damaged or contains missing products, contact us as soon as reasonably possible at info@yourhobbymarket.com. Include your order number and a description of the issue. Photographs of the product and packaging may help us investigate transport damage.

We will contact the carrier where necessary and arrange an appropriate solution. This may include replacement, repair or refund, depending on the circumstances and applicable consumer law.

Separate packages

Products within one order may arrive in separate packages because of their size, preparation time or fulfilment requirements. When an order is split, you may receive separate shipping-confirmation and tracking emails.

Please check all shipment information before reporting an item as missing.

Returns

Shipping a product back to us is governed by our Return and Refund Policy. Please consult that policy for information about the right of withdrawal, return costs, personalised products, damaged goods and refunds.

Contact

For questions concerning processing, shipping or delivery, contact:

YourHobbyMarket
Email: info@yourhobbymarket.com