We want every order and customer experience to meet your expectations. If something has gone wrong, please contact us so we can investigate and find an appropriate solution.

How to submit a complaint

Email us at info@yourhobbymarket.com or use our Contact Us page.

Please include:

• Your name and email address
• Your order number, if applicable
• A clear description of the complaint
• Relevant photographs or supporting information

YourHobbyMarket is your first point of contact for purchases made through our store. Where necessary, we will coordinate with the relevant brand or maker on your behalf.

What happens next

We aim to acknowledge your complaint within 2 business days and provide a substantive response within 14 calendar days. If we need more time to investigate, we will explain why and tell you when you can expect our response.

If we cannot resolve the complaint

If we are unable to resolve the matter together, you may seek independent consumer advice from ACM ConsuWijzer or use the dispute-resolution and legal options available in your country.

This complaints procedure does not affect your statutory consumer rights.